Hi! Get our last bottles at additional 5% off. Enjoy free delivery above $60 islandwide. T & C applies.

RETURNS & EXCHANGE POLICY

RETURNS 

By ordering on our website, we will take it that you have agreed to our Terms of Service. Therefore, we recommend you take time to read our Returns & Exchange Policy before making a purchase.

RETURNS & EXCHANGE POLICY

This Returns Policy applies to purchases made on our website. 

Ww do not offer refunds, you may return your order item, or contact us within 24 hours of purchase, upon presentation of the invoice number, for any of the following reasons:

  • You received the wrong wine(s) in your package.
  • You received a damaged item(s) in your package.
  • The quantity delivered is not correct. 

Spoiled or oxidised wine can be exchanged within 24 hours of purchase, upon presentation of the invoice number and:

  • All returned wines should be more than half a bottle.
  • Our staff will need to examine it.
  • We exchange the spoiled wine with a new bottle of the same wine. 

The reason for the short time frame is because we will not be able to determine if the wine has oxidised (prior to opening) or has deteriorated due to improper storage after it has been opened once 24 hours have passed.

We reserve the right to reject any return, exchange deemed unfit or unreasonable.

EXCHANGE PROCESS

If your item meets the above Return & Exchange Policy conditions, please have your order invoice number ready and contact our customer service using the Contact Us Form here.

If your return is valid, we will get in touch and ask you to return the item to us.

Returns 
Our policy lasts one day. If one days has gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery  

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jamie@bnuwines.com or contact us at +65 8332 3952.

Shipping 
To return your product, you should mail your product to: 38 Chay Yan St, #33-06, Singapore 169907, Singapore 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.